Settled Services including its employees and volunteers.
Privacy concerns can be sent to:
27 Therry Street, Melbourne,
Victoria 3000, Australia.
Alternatively, fill in our contact form here.
The information that you provide includes your personal information. Your personal information is protected by law, including the Privacy Act 1988 and Australian Privacy Principles. Your personal information collected is used primarily for Settled Services’ purposes.
The primary purpose of collecting this information is to connect you with psychosocial support and telephone outreach or any other relevant support services during the COVID-19 pandemic and to relay that information where necessary to other appropriate agencies.
A secondary purpose of collecting your information is to keep records of participation in Settled Services’ activities in response to the COVID-19 pandemic and allow us to refer you to related services or facilitate your participation in Settled Services’ activities. Also to conduct research and evaluation to improve and strengthen the service.
If Settled Services does not collect this information from you we will be unable to provide you with telephone outreach or support services.
We may disclose your information to third parties who provide support services related to the COVID-19 pandemic or who provide services to us. These third parties include, but are not limited to, government agencies or departments, charitable or not-for-profit organisations , essential services such as food, water or postal and logistics suppliers, or information technology organisations who provide us with data storage.
Your information is stored onshore in Australia by Settled Services as far as possible. Where data may be stored overseas with hosting providers, we ensure they are GDPR-compliant and will keep up-to-date with any potential breaches.
We are the Settled Services (ABN 20783705468) (“us”, “we”, “our”).
We take our privacy obligations seriously. We will handle personal information in accordance with all relevant laws including the Australian Privacy Act.
“Personal information” includes sensitive information such as health information. It includes information which we request. It also includes information which is given to us, which we have not requested.
You may choose not to agree to provide the personal information we request.
If you make that choice, then we may not be able to provide you with our assistance, products, services, or opportunities. Or we may not be able to engage with you or respond to your queries or requests.
We may collect sensitive information about you, such as health information. When we do so, we will seek your consent to the collection, use and disclosure of that information at the time of collection.
The kinds of personal information that we may collect and hold about you include those listed here.
We collect personal information from people and organisations. This includes
We collect personal information from you when you
We collect personal information from our service providers whom we engage to provide services on our behalf.
We may also use this information
We collect personal information in several ways. These are face-to-face; over the phone; by email; over the internet (including social media platforms); and in writing.
When we collect your personal information, we will provide you with more information about the reason for the collection. We may also tell you more about any other specific matters that are relevant to collecting that information.
If you have agreed, we collect and use personal information for one or more of several purposes. These will depend upon what is relevant to your situation.
We may use your personal information to send you marketing materials about products or services that may be of interest to you. You can opt-out of receiving these marketing communications from us by filling up our contact form at https://settledservices.com.au/#contact.
We may also use and disclose your information in accordance with your requests or instructions.
If you have agreed, we may share your personal information with some other people. This will depend upon what is relevant to your situation.
When we collect your personal the information we will request your agreement to sharing it. We will provide you with more information about the reasons for the information to be shared.
If you have agreed, the other people with whom we may share your personal information, depending upon your situation, could be amongst those listed here.
We may also disclose your personal information to overseas organisations where you tell us to do so or you expressly consent to us doing so. In such cases, it may not be possible or appropriate for us to take the steps set out above in relation to the management of your information. We will tell you about this at the time.
We generally store the personal information that we collect in electronic databases. Some of these databases may be held on our behalf by third party data storage providers. We may also keep hard copy records of personal information in physical storage facilities.
We use physical and technical security processes to protect the confidentiality and security of the information that we hold. For example, when we collect sensitive information such as health information:
We also update our processes to address new and emerging security threats that we become aware of.
You may want to access any of the personal information that we hold about you. You may also want to correct some aspect (for example, because you think it is incomplete or incorrect). If so, please contact our Privacy Compliance Team using the contact details below.
To make sure your information is only given to you, we will ask you to follow an access procedure, which will include steps to prove your identity.
In some cases, we may not be able to provide information in response to your request. For example, this could happen if for example it would interfere with the privacy of others or result in a breach of confidentiality. In these cases, we will let you know the reasons why we cannot comply with your request.
We aim to always meet the highest standards to safeguard your privacy.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner. You can contact that office:
If you require any further information from us on privacy matters, please contact us at:
27 Therry Street, Melbourne,
Victoria 3000, Australia.